RETURN & REFUND POLICY

We want customers to shop with confidence at dailivi.

Unless otherwise stated on the applicable product page, eligible products may generally be returned within 30 days after delivery, subject to the requirements below.

1. Return Eligibility

To qualify for a return, an item must generally:

• Be returned within 30 days after delivery;

• Be unused;

• Be in substantially the same condition in which it was received;

• Include original packaging and accessories where applicable; and

• Be accompanied by proof of purchase.

Items showing signs of customer-caused damage, improper use, alteration, or excessive wear may not qualify for a refund, except where otherwise required by applicable law.

2. Home Textiles and Bedding Return Conditions

Because our products may include quilted rugs, quilted floor mats, bedding sets, table mats, placemats, Christmas tree skirts, and other home textile and seasonal home decor accessories, the following conditions may also apply.

Quilted Rugs and Floor Mats

Returned quilted rugs and floor mats should be unused and free from:

• Dirt;

• Stains;

• Excessive wear;

• Tears or fabric damage; and

• Customer-caused damage.

Table Mats and Placemats

Table mats and placemats should be returned without customer-caused:

• Food or beverage stains;

• Burns;

• Tears or fabric damage;

• Moisture damage; or

• Alterations.

Bedding Sets

Returned bedding sets should generally be:

• Unused;

• Unwashed;

• Free from customer-caused stains or damage;

• Free from alterations;

• Complete with original components and accessories where applicable; and

• In their original condition.

Christmas Tree Skirts

Returned Christmas tree skirts should generally be:

• Unused;

• Free from customer-caused stains or damage;

• Free from tears or alterations;

• Complete with original components and accessories where applicable; and

• In their original condition.

These conditions do not limit any non-waivable consumer rights.

3. How to Request a Return

Before sending any item back, contact:

service@dailivi.com

Please include:

• Your order number;

• The product you want to return;

• The reason for the return; and

• Photographs if the item is damaged, defective, or incorrect.

We will review your request and provide return instructions when appropriate.

Do not return products without contacting us first.

4. Return Address

Approved returns should be sent according to the instructions provided by our customer service team.

Please contact service@dailivi.com before sending any return.

Do not send any product back until you have received the appropriate return instructions from our customer service team.

5. Return Shipping Costs

For eligible returns based on:

• Change of mind;

• Incorrect size selection;

• Preference;

• Ordering the wrong product; or

• Another reason not caused by our error,

the customer is generally responsible for return shipping costs, except where applicable law requires otherwise.

If you receive an incorrect, defective, or damaged product due to our error, contact us so we can review the matter and provide an appropriate remedy.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide clear photographs showing the issue.

Depending on the circumstances, an appropriate solution may include:

• Replacement;

• Refund; or

• Another mutually appropriate resolution.

7. Non-Returnable Items

The following items may not qualify for return where permitted by applicable law:

• Personalized products;

• Custom-made products;

• Products clearly identified as final sale;

• Gift cards;

• Products damaged through customer misuse;

• Products altered after delivery;

• Used products that cannot reasonably be resold;

• Washed or heavily used textile products; and

• Items returned without required original components.

Mandatory consumer rights remain unaffected.

8. Refunds

After receiving and inspecting an approved return, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

Your bank, credit-card issuer, or payment provider may require additional time to post the refund after it has been processed.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by law.

9. Exchanges

If you would like a different product, design, or size, contact us at:

service@dailivi.com

Exchange availability depends on inventory and return eligibility.

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process the cancellation, but we cannot guarantee cancellation once the order has entered processing or has shipped.

11. Contact Us

Brand:
dailivi

Operated by:
Shenzhen Xihe Trading Co., Ltd.

Customer Service Email:
service@dailivi.com

Customer Service Phone:
+86 18681497387

Registered Business Address:
Room 1006, No. 6, Lane 1, Hebei Xincun
Xianglian Community, Longhua Subdistrict
Longhua District, Shenzhen City
China

Website:
https://dailivi.com/